Terms & Conditions

Please read the following terms & conditions carefully before making any payment or using any facility mentioned on our website or any linked website. Using the online payment facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility.

By accessing or using the Site in any manner, including, but not limited to,visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions.

All payments are subject to the following terms& conditions:

Currently, payments will be accepted only at the center or in case of booking for home collection request form payment has to be made at the time of sample collection.

All Fees quoted are in Indian Rupees. BioGen Labs& Diagnostic reserves the right to change the fees as and when required.

All online payments will normally reach BioGen Labs& Diagnostics account within two working days.

BioGen Labs & Diagnostic is not responsible for any delay in receipt of fee payment due to incorrect account number or incorrect personal details. BioGen Labs & Diagnostic also shall not accept liability if payment is refused or declined by the credit/ debit card supplierfor any reason.

In no event will BioGen Labs & Diagnostic be liable for any damages whatsoever arising out of the use, inability to use, or the results of use of this site, any websites linked to this site,or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.

Refund Policy

Any decision of refund shall be made only by the Management at BioGen Labs & Diagnostic. To eliminate any doubt and ambiguity, nothing in this Policy shall require BioGen Labs & Diagnostic to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid and appropriate decision has been make by the Management

Service Provider

BioGen Labs & Diagnostic is not directly involved in the online payment but through third party payment gateway service provider. BioGen Labs & Diagnostic shall not not be liable for any failure by the User or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.

BioGen Labs & Diagnostic has the right to change or discontinue any service at any time, without notice. BioGen Labs &Diagnostic may add or modify the procedures, modes, processes or conditions of purchase at any time. BioGen Labs & Diagnostic shall not be liable to the user or to any third party for any modification, suspension or discontinuance of any aspect of the services.

BioGen Labs & Diagnostic shall introduce various offers, promotions, from time to time. BioGen Labs & Diagnostic reserves right to change/ modify/ add/ delete any of terms and conditions on such offers/promotions at its discretion at any time without prior intimation.

Website Detail

Please note that BioGen Labs & Diagnostic holds no responsibility for incorrect or no longer correct statements, quotes or descriptions and thereby excludes liability for any losses resulting from such wrong information.

Furthermore, BioGen Labs & Diagnostic has every right to bring about legal action on anyone who misuses / alters / reproduces the content/ information available on the website.

Home Collection Policy:

  • The Health packages and Tests are non-transferable i.e. only the person on whose name the Health Package is assigned at the time of booking will be eligible to avail the Services at the lab or through home collection.
  • If a booking for test is made before 4 pm on a business day, BioGen shall attempt to give a confirmation call to the Customer on the same day and if it is received after 4 pm, BioGen shall give a confirmation call to the Customer the next business day.
  • In case of Home collection , the Customer is required to carry a photo-identification card, a copy of the invoice and Order ID at the time of visit to the Lab
  • If a booking is  made for Home Collection but should the Customer choose to cancel the test, itmay be done before the visit by our phlebotomist. If cancellation is done after arrival of phlebotomist, appropriate visit charges shall be applicable as per company policy.

Data Privacy Policy & Security

BioGen Labs & Diagnostic  ensures the data privacy policy as per government norms prevalent from time to time.

All personal information collected, shall be kept confidential. BioGen Labs & Diagnostic shall use such information for communicating various marketing and promotional activities, subject to theuser’s choice to receive such communications.

All other terms and conditions on the website http://biogenpathlab.com, not in conflict with these terms and conditions,shall prevail.

Intellectual Property

The Site and its original content, features and functionality are owned by BioGen Labs & Diagnostic and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


The trademarks, logos and service marks (“Marks”)displayed on the Site are our property and/or the property of the respective persons. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission or such third party which may own the Marks. All information and content including any logos or medical information available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying,publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site.Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.


All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you. Private Limited shall be subject to the exclusive jurisdiction of the courts in Delhi and you hereby accede to and accept the jurisdiction of such courts.